Job Title: Academic Support Executive
Company: Edujam LLP
Location: Thane, Maharashtra
Job Type: Full-Time
Experience Level: 0–2 Years (Freshers Encouraged to Apply)
Salary Range: ₹16,000 – ₹22,000 per month
Industry: Education / EdTech
Website: https://edujam.in/
About the Role:
Edujam LLP is seeking a proactive and student-focused Student Support Executive for our Thane center. This role involves managing the end-to-end support journey for students, ensuring their academic needs are met with empathy and efficiency. You will be a vital link between students, internal departments, and our partner universities, contributing to a smooth and satisfying academic experience.
Roles and Responsibilities:
Student Onboarding & Document Handling:
- Verify and manage academic and identification documents submitted by students during admissions and course progress.
Student Assistance & Query Management:
- Address student queries via phone, email, or in-person with timely and solution-oriented responses.
Fee Collection & Financial Tracking:
- Support fee collection processes, issue receipts, and maintain accurate financial records for each student.
Academic Communication:
- Share critical updates on assignments, exams, results, and university circulars with students in a timely manner.
Data & Record Maintenance:
- Maintain well-organized student records in both digital systems and physical files.
Follow-Up Activities:
- Regularly follow up with students regarding pending fees, missing documents, or required updates.
Internal Coordination:
- Liaise with internal departments and university contacts to resolve academic or administrative matters effectively.
Operational Support:
- Assist with academic events, exam registrations, result dissemination, and other student-related processes.
Who Can Apply:
- Education: Bachelor's Degree in any stream (mandatory).
- Languages: Fluency in Hindi and English (spoken and written) is required.
- Experience: 0–2 years; freshers passionate about education and student success are welcome to apply.
Skills Required:
- Excellent verbal and written communication skills
- Strong interpersonal and conflict resolution abilities
- Well-organized with keen attention to detail
- Empathetic and patient when addressing student concerns
- Ability to multitask and manage time efficiently
Work Schedule:
- Days: Monday to Saturday
- Timing: 10:00 AM to 7:00 PM
What You’ll Gain:
- Hands-on experience in student relationship and support services
- Exposure to university-level academic processes and operations
- Development in communication, coordination, and documentation skills
- Career growth opportunities in the EdTech and education sector
- A collaborative, student-first work environment
How to Apply:
Send your updated resume to ruwaida.hredujam@gmail.com
For queries, contact: +91 93727 24691
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
- Internet reimbursement
- Paid time off
Work Location: In person